rapidHELP download

rapidHELP - test Software Call Center, Help Desk and Support

"rapidHELP - test Software Call Center, Help Desk and Support for"
indir.biz Editor: This is rapidHELP

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rapidHELP Intranet-and call center, support units and support services and Internet solutions for vehicle and Supporters for Hotliners.

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Functional Overview

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Transparent Data flow
Transparent data flow through all the relevant data rapidHELP always just a click away. Tickets are automatically responsible for the supporters, but may be addressed to attract attention to the stand in, and time overruns (escalation management).

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Customer Tickets
To create a new ticket, the software automatically displays the customer? date, but also a Knowledge Base, all customer information line contracts, support issues, and includes hardware and software used to provide about.

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Multitasking support
system is multitasking compliant in every respect. <Br>

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Integral Absence Manager
Absence Manager of Call Center personnel will check the status.

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Uniform GUI for Administrators and Users
users of the same GUI as administrator rapidHELP use.

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Internet Capability
Internet connection options to customers directly provides any check on the status of the call session. In addition, information via the web interface and search the database to increase the ticket is possible.

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Automatic Timing
The term of all support actions can be automatically time.

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Automatically display a new ticket
automatically every supporter about new tickets, and business information system provides a list of topics that are not.

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Statistics
Clearly arranged statistics you need to know about performance of Call Centers say anything.

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HTML Functionality
HTML and XML, and offers many integrated rapidHELP bridges through quick access to different program functions are based.

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Drag and Drop
administrator can set the user interface and Call Center Manager and staff should request according to.

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Security
Her supporters and the group may have different user rights. This is now a high Standa rapidHELP 2.1 download free guarantee.